You haven't searched anything yet.
Description
We’re Texans Credit Union. We are a $2.4 billion financial institution making our members’ financial dreams come true for 70 years. We are member-owned and operated in the Dallas metro area and are looking for people to join our team who love a challenge and enjoy helping others to truly make a difference!
We’re currently seeking a IT Support Specialist II to join Team Texans at our headquarters in Richardson, TX. If you thrive on helping people and have a passion for IT, this may be the right fit for you – after all, credit unions were built on the principle of people helping people.
Position Purpose and Objectives
As an IT Support Specialist II, you will play a crucial role in ensuring the smooth operation of Texans’ technological infrastructure. You will be responsible for providing technical assistance and support to Texans Staff Members, troubleshooting hardware and software issues, and implementing effective solutions to enhance our overall IT efficiency. All requests that are submitted by phone, email, or delegation by management must be logged and updated in the IT Ticketing System, KACE. Your expertise will contribute directly to the productivity and success of our organization by ensuring that our systems are running optimally at all times for Texans staff and our credit union members.
Level II:
These applications include but not limited to MS365 administration, OSI, Active Directory, AD Manager, Microsoft Exchange, Cisco Call Manager, Cisco Unity, Trend, Velocity, Laserfiche, TTS, KACE, Card Wizard, Card Wiz, AMEX, PSCU Evolve/Member Connect, and Digital Insight.
Major Duties and Essential Functions
Support Specialist ll day-to-day job responsibilities include:
Positions directly supervised: None
Requirements
Specific knowledge, skills, and abilities required for this position:
Level II:
Education: Associates Degree or equivalent minimum 4 to 5 years IT Help Desk / IT Call Center Support experience. Previous experience with implementation and administration of MS365 is a must. Core Operations. A , MCP, and/or MCSE Certifications is highly desired.
Experience: Minimum of four (4) years of experience in a technical role providing remote support in a technical service desk environment, with a track record of achieving productivity goals. Experience in providing remote technical support for medium to large technical environments is required.
Experience: Minimum of four (4) years of experience in a technical role providing remote support in a technical service desk environment, with a track record of achieving productivity goals. Experience in providing remote technical support for medium to large technical environments is required.
Full Time
Semiconductor
$51k-64k (estimate)
04/17/2024
06/16/2024
ceoti.com
Tustin, CA
<25
Semiconductor
The job skills required for IT Support Specialist II include Troubleshooting, Help Desk, Customer Service, IT Support, Technical Support, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist II positions, which can be used as a reference in future career path planning. As an IT Support Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist II. You can explore the career advancement for an IT Support Specialist II below and select your interested title to get hiring information.